Terms of Service

Version: 1.1

Effective date: November 4, 2026

1. Service Provider and Acceptance

AI Fancy Cafe (https://aifancycafe.com) is operated by ZHANG, based in China and referred to in these Terms as "we," "us," or "our."

You must be at least 18 years old to use the Service. Before creating an account or purchasing the Service, please read these Terms and our Privacy Policy. When purchasing, you must confirm your acceptance of the applicable Terms of Service.

2. Service and Delivery

AI Fancy Cafe uses your uploaded photos together with our original scene templates to generate a vertical, cafe-themed AI video. The output is fictional and does not represent events in which the people in the photos actually participated.

Each video order costs USD 9.90 and delivers one playable, downloadable MP4 video. Specifications, features, and limitations expressly shown before purchase form part of your order.

Successful payment does not mean that the video has been generated or delivered. Processing is required, after which playback and download access will be provided. Processing time may vary with queues, third-party models, and network conditions. Any estimated processing time shown is not a guaranteed completion time.

The Service accesses Seedance 2.0 through SeeAPI. We handle delivery, refund, and support requests relating to our Service.

3. Accounts and Eligibility

You must provide accurate account information, protect your login credentials, and contact us promptly if you notice unusual access or an unauthorized transaction.

You may upload only photos of yourself or of adults who have expressly authorized the use. You must have the rights required to use the photos and carry out the relevant AI processing. Photos of minors, unauthorized photos of other people, and photos of public figures are not permitted.

We may request reasonable evidence of authorization and refuse requests that cannot be verified or that violate our usage rules.

4. Pricing and Payment

The Service uses one-time purchases at USD 9.90 per video, with no subscription, automatic renewal, automatic top-up, or free generation allowance.

Any applicable taxes will be clearly stated before payment. The final amount payable is the amount you confirm at checkout. Price changes apply only to orders purchased after the change.

When purchasing is available, payments are processed through Waffo Pancake checkout. If the page states that purchasing is not yet available, you cannot purchase through that page and will not be charged through it.

Any "video generations" shown in your account record the use of purchased services. They are not cash, deposits, or transferable payment instruments. Failed or canceled payments do not create available generations.

5. Generation and Delivery Problems

Successful delivery of one video uses one purchased generation. Duplicate notifications for the same order or task must not result in duplicate charges or duplicate deductions.

If a problem occurs:

• Confirmed generation failure: the generation deducted for that task will be restored. If you do not wish to continue using the Service, you may contact support to request a refund review.
• Task outcome temporarily unknown: we first investigate the original task and do not treat an unknown outcome as successful delivery. Please do not pay again to resolve the same problem.
• Unplayable video, failed download, or corrupted file: please contact support. We will investigate and repair delivery. If the agreed delivery cannot be completed, Section 6 applies.

Restoring a generation and refunding a payment are different actions. A restored generation does not mean money has been returned to your payment account.

6. Cancellation and Refunds

For orders whose generation has not started, you may contact support to request cancellation and a refund.

Generation that has already started may not be stoppable. Once a playable, downloadable MP4 meeting the agreed purchase specifications has been delivered, refunds are generally not provided solely for a change of mind or dissatisfaction with subjective artistic results. Your statutory rights and the following situations remain unaffected:

• Duplicate or incorrect charges will be refunded to the extent confirmed by our review.
• If we confirm that the agreed delivery cannot be completed and you do not accept continued generation or repair, the amount paid for the undelivered video will be refunded.
• If the output cannot be played or downloaded normally, or does not meet specifications expressly promised at purchase, and cannot reasonably be repaired, you may request a refund.
• Where applicable law requires a refund or another remedy, we will comply with that law.

Email support@aifancycafe.com with your account email address, order number, and a description of the problem. Once verified and approved, refunds will normally be returned to the original payment method. Arrival time depends on the payment provider and card issuer. Do not email full card numbers or card security codes.

These Terms do not limit consumer rights that cannot lawfully be excluded. Where applicable law requires express consent to early supply of digital content and acknowledgment of a change to withdrawal rights, we will obtain that confirmation separately during the relevant purchase process. First use of the Service alone does not automatically extinguish all withdrawal or refund rights.

7. AI Output and Content Rights

AI videos may contain imperfections in likeness, movement, imagery, or other generated elements. Unless expressly promised at purchase, we do not guarantee an exact match to examples or any particular artistic result. This does not remove our responsibility to deliver the agreed file.

You retain your existing rights in uploaded materials. You authorize us and the technical service providers necessary to operate the Service to process those materials to the extent needed for generation, storage, delivery, and related support requests.

To the extent permitted by applicable law and relevant third-party rights, you may download, save, and share delivered videos. Generation does not transfer rights in our pre-existing templates, branding, or other materials. We do not guarantee that AI output is exclusive, eligible for copyright protection, or inherently free of third-party rights.

We do not ourselves use your uploaded materials to train models. Third-party data processing is subject to the disclosures in our Privacy Policy and the applicable arrangements. We do not make an unverified guarantee that every third party neither retains data nor uses it for training.

8. Prohibited Uses

You must not use the Service to:

• Infringe another person's likeness, privacy, intellectual property, or other legal rights.
• Impersonate others or present generated videos as evidence of real events, statements, or conduct.
• Create or distribute prohibited deepfake content targeting real people.
• Create, upload, or share non-consensual intimate imagery (NCII): nude, sexual, or intimate content depicting a real, identifiable person without that person's consent — including intimate material shared without consent ("revenge porn"), sexualized content generated from their photos, and any such content made or shared to harass, extort, or humiliate them.
• Generate pornographic, sexually exploitative, child-unsafe, graphically violent, hateful, terrorist, or fraudulent content.
• Bypass content review, security measures, payment requirements, or usage limits.
• Engage in other conduct that violates applicable law or applicable payment platform rules.

Authorization to use source materials does not make prohibited uses permissible. When sharing a video, clearly identify it as AI-generated fictional content.

We may reject violating requests, restrict access, or suspend accounts. These actions do not automatically remove your statutory refund or appeal rights.

Platform Content Moderation

We use report-triggered human review to investigate potentially prohibited uploaded photos, generated videos, and related use of the Service. Safety rejection signals from the model provider may also inform an investigation, but do not replace our assessment of a report.

1. Reporting and intake: Email support@aifancycafe.com with “Content report” in the subject. Include the relevant task ID or content link, the reason you believe it violates these Terms, and supporting explanations or screenshots. For likeness or intellectual property concerns, explain your relationship to the rights concerned. You do not need an account to report content. Do not send full payment card details, unrelated personal information, or original images or videos suspected of being illegal.
2. Review process: We record the report, assess its risk, and manually examine the submitted evidence, relevant accessible content, and necessary task records against these Terms. We may request additional explanations or evidence of authorization from the reporter or affected user. Insufficient evidence does not automatically establish a violation. Reports involving child safety, non-consensual intimate imagery, terrorism, or imminent physical harm receive priority; where necessary, access may be restricted while verification is completed.
3. Response times: We aim to acknowledge reports within 2 business days of receipt and communicate an outcome within 7 business days. If a matter is complex or requires further information, we will email an update within that period explaining progress, the reason for the delay, and when the next update is expected. Urgent risks receive priority when identified. We follow shorter deadlines where required by law.
4. Outcomes: For confirmed violations, we take appropriate measures according to severity, including warnings, refusing further generation, restricting playback or download access to relevant content, or suspending or terminating account services. Where removal is necessary, we handle it following human confirmation and applicable law, retaining records only as necessary for investigations, disputes, or legal obligations. Generation already in progress may not be stoppable, and we cannot recall copies already downloaded or shared on third-party services. We cooperate with competent authorities as legally required where unlawful activity is suspected. These measures do not automatically remove refund rights under Section 6 or statutory rights.
5. Feedback and reconsideration: We reply to the email address used for the report with acknowledgments, requests for information, and the outcome. Subject to legal and privacy limits, we explain the action taken or why a violation was not established, without disclosing other people's private information. Affected users may also email us to request an explanation or appeal with additional evidence. We reassess the matter and aim to reply within 7 business days of receiving an appeal; if delayed, we explain why and provide an expected update time.

9. Data, Privacy, and Retention

We process account information, uploaded photos, generated videos, order records, and necessary operational information to provide the Service. See our Privacy Policy for details.

We do not store full payment card numbers or card security codes. Payment card information is handled by Waffo Pancake and its relevant payment service providers.

We currently do not operate a uniform fixed-schedule automatic deletion mechanism and do not promise permanent video storage. Please download a backup promptly after delivery.

You may request deletion of your account, photos, or videos through our support email. We will verify your identity and handle the request in accordance with applicable law. Records required for legal obligations, disputes, or fraud prevention may be retained to the extent necessary. Our Privacy Policy describes the applicable retention and deletion arrangements.

10. Service Changes and Termination

We may adjust or suspend the Service for maintenance, security, legal, or supplier-related reasons.

If our discontinuation or change of the Service prevents delivery of a paid order, we will handle a refund for the undelivered portion. Discontinuing the Service does not by itself cancel your paid entitlements.

You may contact support to request account closure. Outstanding orders and unused paid generations must be handled under these Terms before closure.

11. Liability and Consumer Rights

To the extent permitted by applicable law, we are not responsible for indirect losses beyond our reasonable control.

These Terms do not exclude liabilities or consumer guarantees that cannot lawfully be excluded, or our responsibilities for non-delivery, incorrect charges, or services that do not meet the agreement.

12. Disputes and Governing Law

If you encounter a billing or service problem, we encourage you to contact our support email first so that we can investigate. This does not limit your right to seek remedies through payment providers, regulators, or courts.

These Terms are governed by the laws of the People's Republic of China, without depriving consumers of mandatory protections to which they are legally entitled.

13. Changes to These Terms

We will notify users of material changes before they take effect through website notices, email, or another appropriate method. Changes will not retroactively reduce delivery or refund rights for paid orders. Where renewed consent is legally required, we will obtain it separately.

14. Contact

For service, billing, refunds, privacy, and content reports, contact:

support@aifancycafe.com

Website: aifancycafe.com

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These Terms are also available in Chinese: 服务条款（中文版）.